Support Engineer L2

от 1 200 до 1 700 USD до вычета налогов

Маглар 

Киев

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Требуемый опыт работы: 1–3 года

Полная занятость, гибкий график

NAKIVO is one of the fastest-growing virtualization and cloud backup software companies in the industry. Over 10,000 companies across EMEA, Asia and the Americas use NAKIVO software to protect their VMware vSphere, Microsoft Hyper-V, Nutanix AHV and AWS EC2 environments. NAKIVO's product provides a unique set of cost saving features.Now we are searching for a Support Engineer

The candidate will be responsible for providing technical support to customers and internal users. Candidate should be ready to investigate/configure and fix issues related not only to NAKIVO products but also to network infrastructure, storage systems, hypervisors, etc.

Responsibilities:

  • Dealing with incoming incidents via email, over the phone and online meetings (G2M, Team viewer
  • Configuring product in customer's environment, describing product requirements and features
  • Troubleshooting Network Connectivity, Operating System and Application issues
  • Investigating product issues, report the bugs to Development team
  • Providing custom builds with the fixes
  • Helping Sales team with technical questions during meetings, conducting the pre-sales support
  • Work on shifts 9:00 -18:00; 17:00-02:00 (weekend shift at least once a week/ have 3 day off)
  • (company pays for office - home taxi trips on the night shifts).

Requirements:

  • Experience with one of the virtualization platforms (VMware, Hyper-V, EC2)
  • 2+ years of working experience
  • Strong knowledge of Linux and Windows administration
  • Upper intermediate English
  • Outstanding communication and interpersonal skills
  • University degree in the field of computer science /information technologies

Preferences:

  • 2+ years of technical support experience
  • Experience with network traffic analysis (tcpdump, Wireshark)
  • Knowledge of VMware backup and replication products
  • Experience with Network Attached storages like Synology, QNAP, NetGear etc.

We offer:

  • Work in US company.
  • Interesting tasks.
  • Competitive salary.
  • Professional growth.
  • Friendly team.
  • Health insurance.

Вакансия опубликована 8 сентября 2019 в Киеве

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