Quality Specialist for Sales Department (German + English)
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iDeals Solutions Group is an international B2B SaaS company, providing industry-leading virtual data room services since 2008. We offer the best solution for customers looking to securely store and share sensitive data. Our clients include LG, Toyota, PWC, HP, EY, Deloitte, Barclays, Rothschild among others and we are looking for an Inbound Sales Account Executive to help grow our clientbase even further.
Transparency, teamwork, personal initiative, critical thinking, over-delivery and effective communication are our fundamental corporate principles. They empower our company to exceed customer expectations and reach our own personal goals. We are a team of 150+ who speak ten languages and located at 11 different locations around the world from Shanghai to New York.
Currently we are looking to fulfill the position of Quality Specialist for Sales Department (German + English) who will review the work completed by Sales Agents to identify strengths and areas for improvement in communication with the Customers and assist to enhance provided services and team productivity.
As a part of Sales Operations Team, this would we a great chance to better your proficiency in sales processes and help Sales Agents to become sales-heroes by executing accurate monitoring of their activities and ensuring quality-standards are met to contribute to a positive customer experience.
- Extract needful information from calls and emails;
- Evaluate the quality of communication with the clients according to internal criteria;
- Validate incoming information;
- Report and provide feedback according to results of the quality audit;
- Promote a culture of continuous improvement and success, suggesting improvements to quality assurance process.
- BS/BA and 1.5+ years of experience on a similar position (i.e. Sales Assistance);
- Background in Quality Control, Back Office, Billing, DB Admin is an advantage;
- Deutsch - В2-С1; English - В2-С1;
- Proficiency with Microsoft Office (advanced Excel) and G-Suite;
- Excellent verbal, written and interpersonal communication skills;
- Ability to adapt well to changes and successfully set and adjust priorities as needed;
- High level of learning skills (working with large scale of information);
- Detail-oriented and well-organized person, commitment to quality work processes.
What we offer:
- Very comfortable cooperation terms and high compensation rate;
- Possibility to work remotely (from time to time or on a regular basis) and unlimited vacation as agreed on with the manager;
- iDeals wellness package: UAH 15, 000 per year for medical insurance, sports and other health-related expenses;
- Compensation for professional training (courses, conferences, English classes, etc.);
- BookBox and e-library;
- Games in the office (TRX, stretching, and pilates), massage and shower rooms
- Presents and bonuses from the company, support in difficult personal situations;
- Using advanced approaches and technologies for all processes - our most popular tools are Slack, Lever, 15Five, BambooHR.
iDeals is made of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We are an equal opportunity employer and we are proud to foster a workplace free from discrimination. This is something we value deeply and we encourage everyone to apply to become an iDealer and achieve more together.