Customer Success Manager

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Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Responsibilities:

  • Experience in Customer Support/Sales, SaaS experience is a benefit.
  • English — Advanced level, perfect written and spoken language
  • diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
  • Perfect communication skills
  • The ability to get on customer’s good side

It will be a plus:

  • Experience with Hubspot or other CRM systems, Jira will be a plus
  • Sales skills are highly favored

Conditions:

  • Full coverage of all your PE tax expenses
  • Full compensation of your expenses on:
  • medical insurance
  • English classes with native speaker (certified English teachers);
  • 20 days of vacation
  • Fun events with your team
  • Opportunity to take part in a product decision-making process
  • Work with well-motivated fast-and-furious team

Responsibilities:

  • Onboarding new customers and hosting live demonstration of the service
  • Responsible for all post-sale activity, including onboarding, support, renewals, internal customer advocacy, ensuring account retention, growth, and great customer experience (channels — online chat, ticket system, mail, phone).
  • Collect and prioritize customers’ feedback. Set tasks in JIRA for our developers according to the feedback. Help our team continue delivering new features based on the collected feedback.
  • Improve the health status of assigned clients & prevent churn.

About the project:

SE Ranking is a SaaS service that truly makes SEO company’s, webmaster’s and website owner’s life much easier. Established in 2013, our company has evolved into an international software product company with offices in USA, UK, Belarus and solid partnership network.
We have more than 300 000 customers all over the world and have an ambitious goal to double this figure.

Ключевые навыки

Sales ManagementCRMAtlassian JiraАнглийский языкSales Skills

Вакансия опубликована 16 августа 2019 в Киеве

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