Technical Support Engineer for CloudlinuxOS

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Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

We are looking for talented engineer to join our support team to provide the best support for our Cloudlinux based products, remote and on full time.

Our support team requires one more engineer in order to comply with the high level of support that we promise to our customers.

The whole support team is working closely with our developers to deliver the quality products in time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills is a must, as well as the strong Linux knowledge.

You will be:

  • Providing support for our CloudLinux OS based products.

  • Work closely with our team of talented engineers who are supporting the company's customers

  • Prioritize incoming support issues based on urgency and customer impact

  • Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues

  • Ensure that the company exceeds customer expectations for support and response time SLAs

What you need for this position:

  • Proven track record in technical support

  • In depth knowledge of Linux based operating systems and services.

  • Experience with RPM based distributives (CentOS/RedHat)

  • Strong analytical, debugging and problem solving skills

  • Must have the ability to multitask.

  • Excellent English

  • Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible.

  • Willingness to work different shifts

We offer:

  • Great opportunity of professional development within young and fast-growing company

  • Interesting and challenging projects

  • High-level compensation based on the performance reviews

  • Salary in US dollars

  • Paid one month vacation per year and sick leave

  • Medical insurance

  • Coworking compensation

  • Days off on national holidays

  • English Language training

  • Tasks with the challenge

  • Knowledge Exchange

Let’s make it a win-win for you and CloudLinux. Do not put off until later - apply today and our team will gladly welcome you.

Join our team to make a difference!

Ключевые навыки

LinuxАнглийский языкCustomer Support

Вакансия опубликована 19 июля 2019 в Киеве

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