Senior VP of Software Customer Support

от 30 000 до 33 000 USD на руки

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Требуемый опыт работы: более 6 лет

Полная занятость, удаленная работа

Senior VP of Software Customer Support ($400K/year) - Remote Work

The Senior Vice President of Software Customer Support will be expected to lead a world-class software support team and will need to react quickly and make critical decisions on a daily basis. Our products are never offline, and there’s a requirement to have an always-on mentality.


The ideal candidate will need to have a hunger for new challenges. While the typical Customer Support organization sets readily achievable targets, we don’t. We want more than reasonable, we set high-quality bars, and we push for constant improvements until we feel we have reached excellence.

Candidate Requirements:

  • Master’s degree or equivalent
  • Have perfect spoken and written English skills
  • +15 years of software support experience
  • Previously managed a team of at least +150 individual contributors
  • Strong people management experience having already managed 4+ operations managers or VPs
  • Experience dealing with >5M/year USD budget
  • Extensive experience measuring the quality of service delivered through NPS
  • +75 NPS is our target for all products supported
  • Strong organizational, planning, leadership and presentation skills, all delivered with a confident and professional manner
  • Excellent soft skills, including critical thinking, decision making, conflict resolution, and analytical skills
  • A passion for creating work in a process-driven way and working with team members to continuously improve the process
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions

Ключевые навыки

Business ManagementBusiness Process ManagementAgile Project ManagementProject managementTeam managementPresentation skillsNegotiation skillsAnalytical skillsLeadership SkillsBusiness DevelopmentBudgetingSeniorITILITSMStrategic Planningtechnical supportCustomer Supporttechnical customer serviceproduct supportsoftware supportCommunication skillsBusiness English

Вакансия опубликована 7 февраля 2019 в Киеве

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