IT Service Desk Senior Specialist

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Service desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution.

This position includes involvement in information security activities as well, i.e. resolving basic InfoSec issues: assistance for users’ general InfoSec-related issues, malware removal and basic analysis, performing limited scope of InfoSec operations guided by Information Security Officer.

IT Service Desk Senior Specialist is responsible for:

  • taking part in remote assistance for 2000+ users across Russia;
  • work as a member of a distributed Service Desk team in Russia in accordance with ITIL practices and methodology;
  • hardware preparation and maintenance (laptops, desktops, printers, peripherals);
  • support audio/video conferencing services for Moscow office;
  • local assistance to Moscow Information Security Officer;
  • local assistance to Moscow IT administrators in server/network equipment maintenance;
  • participation in local/country IT projects.

Mandatory requirements:

  • at least two year of professional experience in IT area (HelpDesk, administration, Information Security)
  • English language (intermediate level or above)
  • good communication skills both in Russian and English (speaking, writing)
  • good knowledge of information security concepts (technologies, methods)
  • good knowledge of Microsoft Windows operating systems
  • wide experience in Microsoft Office products troubleshooting
  • basic knowledge of network protocols and infrastructure
  • university degree (technical profile preferably)
  • ability to fast learning, result oriented
  • proactive approach in solving any problems
  • ready to work under pressure and meet tough deadlines
  • multitasking, ready to process large volumes of information

Optional requirements:

  • basic knowledge of ITIL v.3 Foundation (Incident Management, Problem Management, Change Management)
  • basic knowledge of Windows Server 2008/2012 (AD, GPOs, ACLs, DHCP, DNS)
  • basic knowledge of Network technologies (TCP/IP, VPN, Internet/Intranet services, IP-telephony)
  • experience in deployment/maintenance of information security solutions (antivirus, firewall, IDS/IPS, DLP, SIEM, etc.)
  • experience in Lotus Notes usage, configuration, troubleshooting
  • experience in videoconference support and troubleshooting
  • experience in mobile devices support and troubleshooting (Apple, Android)

Ключевые навыки

ITILИнформационная безопасностьActive DirectoryАдминистрирование сетевого оборудования


Белорусская, Москва, улица Бутырский Вал, 10
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Вакансия опубликована 22 сентября 2016

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