- Be responsible for technical support of IT products and solution, include POC test, project delivery and maintenance.
- Manage technical problems end to end, take charge of customer satisfactionTroubleshooting and handling customer requests according to Russia TAC workflow and regulations;
- Accept Customer Request, Respond & resolve them effectively according to SLA;
- Participate in projects and acceptance testing inside and outside Russia;
- Participate in meetings, presentations within the TAC organization to provide technical perspective of IT Product line;
- Provide technical supervision or tutoring for staff.
- More than 4 years experience of Storage/Server/Virtualization plantform ;
- Familiar with IT product(Server&Storage);
- Familiar with storage （RAID） protocol and virtualization-related knowledge
- Better have experience of ICT construction and maintenance experience in one or more of the following industry: finance, tranportation, goverenment, energy.
- Familiar with Intel architecture products.
- Familiar with the Linux operating system, and windows server related applications.
- Familiar with the principles of the database.
- Know basics about network structure, switch configuration
- Fluent of English
- Excellent Communication Skills - High ability of fast learning and practice;
- Good team work - Good attitude and self motivated;
- Ability to work in a team, professionally and personally with collegues from different conturies.
Полная занятость, полный день