Upon request

Lead day to day operation and manage digital CRM platforms. Oversee and develop marketing initiatives in the email channel. Manage customer communication via E-mail, SMS and social media campaigns. Analyze the data and report of campaign results for all online channels in order to advice the area of improvement. Work closely with Sales Operations to ensure reports are being utilized by field teams and provide pertinent information that can be used to manage the business. Work with Director Sales & Marketing and CRM Manager to develop E-mail and SMS strategy for CRM and loyalty programs. Key Achievements: • Increased office efficiency by introducing new implements based on data analysis of the key lead sources • Implemented CRM and contact center strategies based on customer relationships identification and individual approach to extend brand loyalty • Improved and develop customer engagement via social media and e-mail communication • Oversaw customer experience across all channels and follow up customer database to build long-term trustful relationship between customer and brand

Duties and responsibilities: Improve customer care experience via social media (Trip advisor, Facebook, Twitter). Generate sales leads organically, as well as through customer referrals, Internet research, and cold calling for various accounts. Establish and maintain extensive relationships with key clients to maximize retention and referrals. Act as a part of the Stage technical department communicating with performing companies. Key Achievements: •Increased revenue growth of the venue Dubai Opera by introducing new business projects like Dubai Opera Front and Back of the House tours •Created great platform for customer interaction representing Dubai Opera on the key exhibitions and trade shows

Duties and responsibilities: Handle day-to-day administrative operations, reporting. Develop venue proposals, negotiate vendor contracts and prepare memos. HR operations - screening, handle interviews, proceed recruiting process, develop employment contracts, train new staff (Departmental Trainer) and process payroll. Key Achievements: •Developed and implemented F&B marketing strategy targeting growth of business flow •Handled staff trainings and audits for International Green Globe Certification 2016 •Successfully handled and reopened hotel restaurant project in May 2016 (reduced budgeted expenses by 10%)

Duties and responsibilities: Coordinate work of Front Office, handle traveling arrangement, hotel reservations and develop partnership with suppliers Key Achievements: • Amplified customer care standards • Trained new hired employees and followed up their performance in order for them to meet high standards

Duties and responsibilities: Screen calls, e-mails, handle effective communication and coordinating with different departments, coordinate work of Business Center as a part of Front Office management Key Achievements: •Maintained hotel standards on the high level to create more loyal and engaged customers • Established customized individual approach for clients • Increased productivity of FO department by 20%

Law, Legal regulation of economics

Lynda, Salesforce

Lynda, Excel

Lynda, Customer experience

Lynda, Marketing

Lynda, IT

Dubai Opera, Fire Safety Training

Dubai Opera, Ticketing System

Dubai Opera, Ticketing System