Project achievements - Customer base doubled in one year - Income growth by 237% - Closing deals 2 times faster Marketing activities - Researching and developing marketing plans - Developing demand generation and customer retention strategies - Analyzing end-user requirements and suggesting system improvements - Adjusting existing marketing activities based on statistics analysis - Identifying leading trends in the market - Developing email campaign strategies - Designing and setting up email campaigns (MailChimp) - Promoting company brand via social networks, corporate blog, email campaigns - Creating advertisements, software release announcements - Website content development (advanced user of Tilda) - Marketing content development (press-releases, product presentation, conference calls) Sales activities - Leading full sales cycles from the lead engagement to license delivery - Direct communication with potential and existing clients; client engagement - Processing direct and indirect sales - Ability to handle negative customer requests - Experience in Customer Relationship Management (Zoho CRM) - Strong customer communication skills (online chats, emails, phone calls)

- Creating user guides in Help&Manual (EN) - Creating notes, readme, whitepapers, release announcements (EN) - Creating a corporate style guide with guidelines on documentation, UI/UX, voice&tone. - Creating visual materials for the website and documentation - Creating presentations in PowerPoint, Beautiful.ai, Keynote - Prototyping user interfaces in Figma, Mockplus - Creating visual materials for email campaigns - UX-writing - UI-testing

- Creating user guides and release notes for the ADACO application - User interface localization (EN-ES, EN-RU) - Editing, proofreading, and preparing texts for publication - Writing and publishing articles on the Salesforce website

- Conducting English lessons for children of preschool age, students, and adults at all levels. - Interviewing and assessing the knowledge level of students with further allocation to corresponding groups.

Philology, Theory and practice of translation (English, Spanish)

Theory and practice of translation (English, Spanish)