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Male, 30 years, born on 17 July 1989

Kyiv, not willing to relocate, prepared for occasional business trips

Key account manager

29 000 UAH

Transport, Logistics
  • Air Cargo
  • Logistics

Employment: full time

Work schedule: full day

Work experience 7 years 1 month

April 2017currently
2 years 7 months
DHL Express Ukraine

Transportation, Logistics, Warehousing, International Logistics... Show more

Telephone Sales Executive
Responsibilities:
1. B2B telephone sales execution (both warm and hot)
2. Clients portfolio management with 500+ customers (incl. global customers)
3. Agreement processing (from early negotiations to final sign off)
4. Conduction of F2F meeting with the existing customers (products presentation)
5. Ad-hoc issues resolving - shipment damage, incorrect invoice, network failures
6. Presentation of new services and proposals to potential clients
7. Participation in DHL annual sales review conference
8. Involvement in marketing national-wide projects as company representative (2018-2017 Ukrainian Fashion Week)

Achievements:
1. 2018 – the 2nd place within Europe according to STP campaign (Shipment To Profile - smart discount management)
2. 2018 - the 3rd place in Ukrainian Sales Champions Club based on KPIs (41% revenue and 16% shipments annual growth)

December 2014January 2017
2 years 2 months
LLC Ecosoft (Dr Voda branch) https://voda.com.ua/, http://www.ecosoft.ua/
Client Manager of Internet sales department
Responsibilities:
1. B2C telephone sales execution (both warm and hot, via web-page/ phone calls)
2. Negotiations with clients
3. On-going support of Key Accounts and HoReCa clients on services matters
4. Preparation of Sales and Service Agreements, control over payments received
5. Coaching of new employees
6. Ad-hoc issues resolving in case of the clients' complaints
7. Presentation of new services and new proposals to clients
8. Reporting on orders/sales/clients/average market prices analysis to management

Achievements:
1. Successful implementation of new CRM tool
2. Cooperation with WOG network with min # of complaints and personal sales turnover increase by 15%
3. Best achievements in sales results among sales team - July'2016
May 2013November 2013
7 months

Retail... Show more

Delivery operator of the project “Metro for Office”
Responsibilities:
1. Presentation to clients new services and proposals offered by the company as well as advising on existing products
2. Sales execution
3. Acceptance and processing of incoming orders - online or by phone
4. Coordination of all issues between client and shipment department

Achievements:
1. Attracted a big number of customers for the new project Metro for Office through warm calls (+5%).
August 2011May 2013
1 year 10 months
METRO Cash & Carry Ukraine
Information material handler
Responsibilities:
1. Support incoming calls at hotline
2. Outgoing calls to clarify the data
3. Sales execution
4. Implementation of research calls
5. Work with the Clients' database

Achievements:
1. The best result in the sale of banking services during the joint project with Raiffeisen Bank Aval

Key skills

Работа с дебиторской задолженностью
Аналитика продаж
работа с текущей базой клиентов
Поиск и привлечение клиентов
Ведение переговоров
Активные продажи
Заключение договоров
Управление продажами
Планирование продаж
B2B Продажи
Проведение презентаций
Деловая переписка
Управление проектами
Телефонные переговоры
Деловое общение
Работа в команде
B2C продажи
Логистика
Driving Licence B

Driving experience

Own car

Driver's licence category B

About me

Interests & Hobbies: basketball, skiing, ping-pong, football, travelling

Higher education

2019
DHL Global training center, Belgium
Certified International Specialist Program
2012
British Council
General English, Excellent rate for Upper-intermediate level
2011
Kiev National University of Trade and Economic
Economics and Entrepreneurship, International Trade (Commercial operations), Master
2006
Kievo-Svyatoshinska classical gymnasium

Languages

UkrainianNative

EnglishC1 — Advanced

RussianC2 — Proficiency

Citizenship, travel time to work

Citizenship: Ukraine

Permission to work: Ukraine

Desired travel time to work: Doesn't matter