B2X is the leading provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally.We understand the impact that customer service can have on your brand, and today’s fragmented service networks leave most companies with unstable performance that lets customers down. We make sure your customers stay happy.
B2X has created the first shared services platform for unparalleled customer care solutions. Our Smart Service Platform consists of a global organization of highly experienced staff, a trusted and reliable operational fulfillment partner network and best practice service delivery processes. An end-to-end technology platform ensures consistency and quality across your service operations.
That’s why we’re the choice for companies in more than 110 countries worldwide.
Key Facts
B2X Care is a leading customer care solution provider for electronic devices globally.
- Official business name: B2X Care Solutions GmbH
- Headquartered: Munich, Germany
- Subsidiaries: Brazil, Canada, China, Germany, India, Mexico, Russia, Singapore, UK and the US
- Launched in 2008
- Employees 386
- Technical Support & Supply Chain Center: Bocholt, Germany
- Business Control Center: Warsaw, Poland
- Platform Technology Center: Munich, Germany
- Presence in 32 countries
- Global Service Partner Network in 92 countries
- Serves customers in more than 110 countries
- More than 8 million repairs and transactions annually on all technical levels
- Technical support in more than 30 languages
- ISO 9001:2000 and ISO 14001:2005 certified