Dupont Science and Technologies
DuPont is a science company. Founded in 1802, DuPont puts science to work by creating sustainable solutions essential to a better, safer, healthier life for people everywhere. Operating in more than 80 countries, DuPont offers a wide range of innovative products and services for markets including agriculture, nutrition, electronics, communications, safety and protection, home and construction, transportation and apparel. We put our science to work to enable better, safer & healthier products in virtually all aspects of life, cutting across all main industries:
Food: from seeds to packaging
Building & Construction: from infrastructure applications to interior design
Transport: from automotive & railways to aerospace
Energy: from oil & gas extraction to photovoltaic solutions.
DuPont in Europe is represented with 14500 employees of 80 nationalities in 40 countries.
DuPont in Eastern and Central Europe is represented in 30 countries (12 in Eastern Europe), and about 1200 employees.
DuPont in Russia is represented by two offices in Moscow and Saint - Pete, production plant DuPont Khimprom, JV DuPont Russkie Kraski, and 4 technical Laboratories. Number of the company employees in Russia exceeds 300. DuPont is also present in CIS with offices in Almaty and Kiev.
Customer Service Representative
Role: The Customer Service Representative will coordinate demand planning activities and provide customer service, in line with business objectives and respect of DuPont's Core Values.
Key responsibilities include:
- Coordinate the supply process from DuPont to the Customers
- Handling contracts with Customers
- Regular negotiate with customers by phone
- Coordinate the order fulfillment process
- Checking products' availability on WH
- Provide customers with necessary docs in time and return of docs from customers
- Complaint handling/reporting
- Provide logistics support to Customers
- Regular follow up actual sales and sales estimate for Russia
Key Requirements:
- Higher education
- At least 1 year of CSR experience
- Computer skills
- SAP knowledge as a plus
- Interpersonal / communication and negotiation skills
- Self development/active learner
- Excellent English is a must (oral and written communications)
- Planning /organising skills
- Result-oriented
We offer :
- Challenging and independent assignment in a dynamic and international business team
- Attractive salary and leading social benefits
- Performance driven personal growth and career opportunities.
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