Major Responsibilities:

• Being responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.
• Acting as primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer.
• Advising customers of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair customer's IT operation.
• Performing services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.
• Ensuring a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s).
• When critical situations occur, they are the IBM technical interface to customers and manage the situation until the problem is fixed.
• Holding strong understanding of, ability to articulate IBM's technical support strategy.
• Being responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Requirements:

• Strong technical knowledge of IBM and multivendor systems: IBM System X, System P, OS (operating systems) AIX (a must for Dnepropetrovsk)
• CISCO CCNA certification and knowledge, HR, SUN MICROSYSTEMS (preferable for Kiev)
• Minimum 2 years of experience with IBM and multi-vendor systems support (either within system integrator or within IT department of a large company)
• Working knowledge of English (Intermediate level)

Conditions:

• The company offers competitive remuneration, social package and prospects for professional development and career growth.
• Should you display interest in the above position, please refer to our corporate web-site to apply for the position