SysIQ, Inc. is the US-based e-commerce services company located in San-Francisco, California. We provide enterprise class solutions, internet marketing, website design and promotion tools that e-businesses need to succeed. Our projects range from a search engine optimization to a full service IT outsourcing and we offer everything from custom application development to dedicated servers, co-location and managed services, making SysIQ the one-stop-shop for all e-commerce needs. Due to our business expansion and volume growth we are looking for talented professionals to join the team at our Development and Support Center in Kiev, Ukraine.
Job Responsibilities:
- This job is strictly shift-based, designed to support the US customer hardware and software infrastructure in working order 24x7 from the Support center in Kiev office of SysIQ
- Timely acknowledge and resolve customer incidents, communicate with and service the external company users
- Review, analyze, and determine of types of resolution or escalation paths for the incidents / cases
- Properly escalate incidents to the appropriate level of technical service support team members
- Perform activities, prescribed in the knowledge base, on the known error situations, in order to restore user services in shortest possible time
- Communicate with other support team members and developers in order to track and resolve current issues
- Report on the work performed to the team supervisor
- Work / shift schedule: 1 week day shift, 1 week off, 1 week night shift, 1 week off (daily shift duration is 12 hours)
Candidate Requirements:
- Unix-based systems administration skills
- Shell scripting is a strong plus
- Network administration skills
- Relational database & SQL knowledge
- Experience with Unix-like OS, Windows OS
- Experience in Tomcat or other application server installation/configuration
- Basic HTML, JavaScript, XML, Perl knowledge
- English language at upper intermediate level
- Technical service support experience is a STRONG PLUS
Conditions:
- We offer very competitive compensation and benefits package, extensive training, certification, and long-term professional development opportunities. Successful candidates would work on challenging and exciting high load customer projects in the team of dedicated IT and service professionals, most of whom are unique experts in e-commerce solutions and technologies.
Thank you in advance for your consideration, we will contact the shortlisted candidates directly.
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