These positions are located in Wroclaw, Poland.
They are currently available to speakers of French, German, and Russian.
The Online Sales and Operations team keeps Google growing and profitable. We are dedicated to supporting the company's growing base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSO team members need to be proactive, motivated, organised, responsible – and able to work well in a fast-paced, team-oriented environment.
The role: Online Sales and Operations Associate - Google Wroclaw
As an Online Sales and Operations Associate, you’ll help the OSO team better serve Google's worldwide advertiser base for Adwords. These fast-paced sales and support teams quickly identify and resolve customer concerns and contribute to the growth of our programs. You will have opportunity to work in the innovative and creative environment where change happens. Your objective is to provide our advertisers with the best possible service. Your specific responsibilities will depend on the product area and your skills and experience. They could include managing advertiser accounts, developing compelling advertising solutions for advertisers, developing scalable support solutions, or providing analytical and reporting support. You’ll work with advertisers by providing customer service via email or chat and educational solutions and community forums. You will also provide analytical support to increase account performance. Among your many attributes, you need to be a self-starter that is comfortable working in rapidly-changing environment, and you have a strong desire to learn.
Responsibilities:
- Provide outstanding customer service and sales support to Google's advertisers, publishers and/or users.
- Provide analytical support and collaborate with account managers to improve account performance.
- Manage customer inquiries by e-mail and/or live chat.Collaborate with Specialists, Engineers, and Product team members on new feature development.
- Implement creative ways to improve client relationships.
Requirements:
- BA/BSc degree preferred with a strong academic and analytical record (statistics/maths/economics/engineering desirable).
- Demonstrable experience in customer support, data analysis, or marketing (product, direct and/or offline).
- Proven ability to manage multiple tasks at a time while paying strict attention to detail.
- Proven ability to analyze data and provide recomendation to increase customer account performance.
- Excellent written communication skills in French, German, or Russian and excellent knowledge of English.
Please note: Your CV must be submitted in English.
Please apply online at http://www.google.pl/support/jobs/bin/answer.py?answer=74889
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